Advanced RPO

  • Supervisor of Credit & Collections

    Job Locations US-IL-Downers Grove
    Req No.
    2018-9112
    Type
    Regular Full-Time
  • Overview

    Corcentric is seeking an experienced supervisor to assist in overseeing the Collections team in our Downers Grove, IL location.  This individual is responsible for supervising the daily activities of a team of collectors. This person will also oversee a large collection portfolio. If you are interested in joining a fast-paced, innovative company that offers a competitive salary, great benefits, and the ability to grow within an organization, we encourage you to share your unique point-of-view and talents with us.

    Responsibilities

    • Oversee the daily activities of direct reports on the collections team
    • Maintain collections on individual portfolio of high volume accounts
    • Provide training and education to staff related to collection policies and procedures
    • Identify issues with billing, pricing, EDI, etc. and escalate as needed
    • Develop and maintain a close working relationships with sales
    • Negotiate the resolution of collection matters with customers, escalating critical issues to the Director of Credit & Collections.
    • Work with other departments to ensure that client/customer expectations are being met
    • Identify issues contributing to changes in delinquency percentages
    • Review and identify customers to be placed on hold or sent to outside collection agency
    • Support the Collections department through goal setting, positive feedback and on-going coaching to ensure activities are performed within department and Company policy
    • Identify staffing issues with performance evaluations, training and disciplinary action as needed
    • Maintain and document communication with customers
    • Prepare reports for management                                                            
    • Other duties as assigned

    Qualifications

    • Strong organizational, team-building and leadership skills and the ability to work and navigate within a complex matrixed organization
    • Excellent communication skills, ability to describe issues in a concise manner
    • Roll up your sleeves mentality, this is a working supervisor position
    • Established track record of success in prior credit & collection roles
    • The successful candidate must have a strong “client service” mindset and the ability to use collaborative and non-adversarial approaches
    • Strong mentoring and staff development skills

     

    Requirements:

    • 5+ years of experience in a collections role in a commercial environment
    • 5+ years of supervisory experience
    • College degree in business concentration
    • Multi-tasking capabilities and tolerance for a fast-paced environment
    • Proficient with Microsoft Excel at an Intermediate level or above (VLOOKUP, Pivot Tables, etc.)
    • Strong verbal and written communication skills
    • Ability to be professional, persuasive and assertive while maintaining customer relationships

     

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