Corcentric, a leading provider of cloud-based solutions to address financial process automation, is seeking a Customer Journey Manager whose mission will be to drive the effectiveness and efficiency of our Customer Success team. You will report into the Director of Customer Success and will be their trusted partner in defining customer success objectives, strategy, and tactics, and in implementing processes that scale.
This position focuses on championing Corcentric’s customer-centric solutions and outcomes. You will work closely with Corcentric operations, sales and support teams to understand and resolve customer issues and pain points. You will have a strong understanding of our customers’ business objectives, and the ability to identify and articulate how our solution supports achievement of customers’ strategic goals. You are driven to be part of something larger than yourself. You are looking for a career with Corcentric’s Customer Success team.
This individual will provide day-to-day management of our Customer Success Managers (CSMs) while maintaining a portfolio of customers they are responsible for.