Corcentric, a leading provider of cloud-based solutions to address financial process automation, is seeking a Customer Success Manager (CSM) to strategically address our customers’ long term objectives through the use of our products and services.
Corcentric’s Customer Success team is looking for an experienced CSM who is passionate about ensuring that their customers have the right solutions and are responsible for managing relationships and selling our products and services within assigned accounts, with a focus on hunting for new business through upsell, cross-sell, as well as renewals. You are accountable for our clients' adoption of our growing suite of SaaS solutions and services, and are responsible for driving visible value aligned with our clients' business outcomes. This position resides within the Corcentric Customer Success group and is responsible for proactively driving frontline customer satisfaction. This position will serve as the central point of contact to customers upon deployment for Corcentric’s COR360 and CorConnect product offerings. You are driven to be part of something larger than yourself. You are looking for a career with Corcentric’s Customer Success team.
This position focuses on working with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value. The position will interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Additionally, the CSM will create and retain customer loyalty by establishing rapport with the customer, plan and develop customer-focused programs, oversee the resolution of customer concerns and facilitate the delivery of goods or services to the customer.